privacy policy
Privacy Policy
Heli London Privacy Policy
Effective date: 01/04/2026
Last updated: 28/05/2026
Heli London respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, subscribe for updates, or book a helicopter tour or related experience through our website.
This policy applies to the website:
For the purpose of this Privacy Policy, “Heli London”, “we”, “us” or “our” refers to the business operating this website and related helicopter tour services.
1. Who we are
Heli London is operated by:
Heli London
Company number: 05965737
VAT number: 946221135
Registered address: Pickmere Grange, Pickmere Lane, Knutsford, WA16 0JJ
Operating address: The POD Building, London Battersea Heliport, Bridges Court, London, SW11 3BE
Telephone: +44 (0)800 030 4105
Email: tours@helilondon.com
Website: https://www.helilondon.com
Please note: the company details above should be checked and confirmed before publication, particularly the exact legal trading entity responsible for the Heli London website and service.
2. What personal data we collect
We may collect and process the following types of personal data.
Information you provide to us
When you contact us, make an enquiry, subscribe for updates, or book a tour, we may collect:
Your name
Email address
Telephone number
Booking or enquiry details
Preferred date of travel
Number of passengers
Type of enquiry or tour requested
Any message or information you provide through our contact form
Passenger names and contact details
Special requirements or accessibility needs
Information relevant to safety, suitability, passenger weight, mobility, health or flight restrictions, where required
Payment or transaction details, where relevant
Marketing preferences
Communication history with us
Information collected automatically
When you use our website, we may collect certain technical information, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Website usage data
Cookie and tracking information
This information helps us understand how visitors use our website, improve performance, maintain security, and make the website easier to use.
Information from third parties
We may receive information from third-party booking, payment, analytics, marketing, or operational providers where this is necessary to respond to your enquiry, manage your booking, process payment, deliver your flight experience, or improve our service.
For example, if you complete a booking through a third-party booking platform, that provider may share booking information with us so we can manage your experience.
3. How we collect your personal data
We may collect personal data when you:
Visit our website
Submit a contact form
Make an enquiry by phone, email or online form
Book a helicopter tour or private flight
Use a third-party booking platform linked from our website
Subscribe to updates or marketing communications
Contact us through social media
Attend a flight or event
Provide information required for safety, security or operational reasons
4. Why we use your personal data
We use your personal data for the following purposes:
To respond to enquiries
To provide information about tours, private flights, proposal flights, event transfers and related services
To manage bookings
To confirm flight details
To communicate important information before, during or after your booking
To process payments or refunds
To assess passenger suitability and operational requirements
To meet aviation safety, security, insurance and legal obligations
To manage customer service queries, complaints or disputes
To send updates or marketing communications where permitted
To improve our website, services and customer experience
To prevent fraud, misuse of our website or unauthorised activity
To comply with legal, regulatory, accounting and tax obligations
5. Our lawful basis for using your personal data
Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the situation, we may rely on one or more of the following lawful bases.
Contract
We may process your personal data where it is necessary to provide a service you have requested, such as responding to a booking enquiry, managing a tour booking, arranging passenger details, or providing flight-related information.
Legitimate interests
We may process your personal data where we have a legitimate business interest, provided this does not override your rights and freedoms. This may include responding to general enquiries, improving our website, managing customer relationships, preventing fraud, maintaining security, and improving our services.
Consent
We may rely on your consent where you have actively agreed to receive marketing communications or where we need your consent for certain cookies or optional data processing activities. You can withdraw consent at any time.
Legal obligation
We may process your personal data where required to comply with legal, regulatory, accounting, tax, aviation, insurance, or safety obligations.
Vital interests
In rare circumstances, we may process personal data where it is necessary to protect someone’s life or physical safety, for example in an emergency connected with a flight or passenger incident.
6. Special category data
In some cases, we may need to collect information about health, mobility, accessibility needs or other sensitive information where this is necessary for safety, operational, legal or passenger care reasons.
This may include information such as mobility limitations, relevant medical conditions, pregnancy, accessibility needs, or any other factor that may affect your ability to safely take part in a helicopter flight.
We will only collect this type of information where necessary and will handle it with additional care. Where required, we may ask for your explicit consent to process this information.
7. Marketing communications
If you subscribe for updates or agree to receive marketing from us, we may use your contact details to send information about Heli London tours, offers, updates, events or related services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at:
We will not sell your personal data to third parties for marketing purposes.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to:
Make the website work properly
Improve website performance
Understand how visitors use the website
Support analytics and reporting
Support marketing or advertising activity, where used
Some cookies are essential for the website to function. Others are optional and may require your consent.
You can usually manage or block cookies through your browser settings. If we use non-essential cookies, we should provide appropriate cookie controls and cookie information on the website.
9. Analytics and website tracking
We may use analytics tools to understand how visitors use our website. This may include information such as pages visited, time spent on site, traffic sources, device type and general location data.
This information helps us improve the website, understand visitor behaviour, identify technical issues, and make the site more useful.
Where analytics cookies or similar tracking technologies require consent, we will request this through an appropriate cookie consent mechanism.
10. Booking and payment providers
Bookings may be handled through a third-party booking platform linked from our website. Payments may also be processed by third-party payment providers.
When you use a third-party platform, that provider may process your personal data in accordance with its own privacy policy and terms. We recommend reviewing the privacy policy and terms of any third-party booking or payment platform before completing your booking.
We may receive booking details from those providers where necessary to manage your flight, communicate with you, and deliver the service you have purchased.
11. Who we share your personal data with
We may share your personal data with trusted third parties where necessary, including:
Booking platform providers
Payment processors
Helicopter operators and aviation service providers
Pilots, ground crew and operational staff
Customer service providers
Website hosting and IT providers
Email marketing platforms
Analytics providers
Professional advisers, including lawyers, accountants and insurers
Regulators, law enforcement agencies or public authorities where required
Emergency services where necessary for safety or emergency reasons
We only share personal data where necessary and expect our service providers to protect it appropriately.
12. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take steps to ensure it is protected in accordance with applicable data protection law. This may include using appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.
13. How long we keep your personal data
We keep personal data only for as long as necessary for the purpose it was collected.
As a general guide:
Enquiry data may be kept for up to 24 months after the last contact
Booking and customer service records may be kept for up to 7 years for legal, tax, accounting, insurance and dispute purposes
Marketing data may be kept until you unsubscribe or ask us to delete it
Website analytics data may be kept in accordance with the relevant analytics provider’s retention settings
Safety, incident or complaint records may be kept for longer where required by law, regulation, insurance, or legitimate business needs
The exact retention period may vary depending on the nature of the data and why we need it.
14. How we protect your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
Secure website hosting
Access controls
Password protection
Data minimisation
Staff confidentiality
Secure third-party platforms
Regular review of systems and processes
No website or online service can be guaranteed to be completely secure. However, we take reasonable steps to protect your personal data.
15. Your data protection rights
Under UK data protection law, you may have the following rights:
The right to be informed about how your personal data is used
The right to access the personal data we hold about you
The right to correct inaccurate or incomplete personal data
The right to request deletion of your personal data
The right to restrict how we use your personal data
The right to object to certain uses of your personal data
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
The right to complain to the Information Commissioner’s Office
These rights are not absolute and may depend on the circumstances.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
16. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
17. Third-party websites
Our website may contain links to third-party websites, including booking platforms, payment providers, social media platforms, maps, or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal data to them.
18. Children’s privacy
Our website and services are not intended for children to use without the involvement of a parent, guardian or responsible adult.
Where information about a child passenger is required for a booking, it should be provided by a parent, guardian or responsible adult.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “last updated” date.
You should check this page occasionally to make sure you understand how we use your personal data.
20. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us:
Heli London
The POD Building
London Battersea Heliport
Bridges Court
London
SW11 3BE
Email: tours@helilondon.com
Telephone: +44 (0)800 030 4105